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Why cant any of my users (workers) see their work?
Why cant any of my users (workers) see their work?

What to check when you team says they can see the work they need to

Candice Ray avatar
Written by Candice Ray
Updated over a week ago

Sometimes when you team comes to you and repots that they can not see the work they are supposed to be able to see, you may ask your self why and where to start. Don't worry, you are not alone and we get this questions a lot!

To help you better figure out what is going on and to save time, we have listed some common reasons and where to check to see why it is happening. If your free trial version has expired you would need to upgrade in order to process Work Orders.

As always if not sure and just want help reach out to technical support at [email protected]

Reasons why your worker cannot see the work they need to do

They are a Limited Technician User Type -

If the user is a Limited Technician, then in order for them to be able to see the work they need to do they need to be assigned to that specific work order, asset, location, part or meter. If they are not assigned they cannot see it.

If they are added to a TEAM and assigned to work they will be able to see what they need to.

They are on the Mobile Application and have Filters on

If your team is working from the mobile app, they need to make sure of the following

  1. If they are a Technician make sure that the MY WORK filter is turned ON or OFF

    1. If turned ON then the tech will only see work they are assigned to

    2. If turned OFF then the tech can see all work for the company

  2. If they are a Limited Technician and assigned to a TEAM make sure that they have the Assigned to my teams option ON


They are ANY user Type and cannot see anything/ can only see a couple of things

If they are any user and cannot see anything, then it is possible that you have Location based permissions on, if this is on AND locations are set, then the user wont be able to see anything or will only see specific locations.

Location Based Permissions One Pager - Google Chrome 2022-11-10 at 1.33.25 PM

Navigate to People and teams and check the user to see if this is turned on. Location Based Users only see the Location they are assigned to, so if you want a user to see all locations you can leave it disabled.

If the team is logged into the account on the web and is getting a "something went wrong " notice on the page

try the following:

  1. Log into a private browser tab or window and see if it works there

  2. Try a different browser

  3. If 1 or 2 works and you can see the page there but not in your current browser than clear your browser history back by about 2 to 4 weeks

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