Available On: Lite, Starter, Professional and Business Plus

Discover the difference in UpKeep's User Types: Paid vs. Unpaid. 🌟 Get a quick overview of their permissions in this article. For an in-depth look, click below. ⬇️🔍

UpKeep offers a flexible pricing structure based on user licenses. Our pricing is per licensed user, billed monthly or annually.

For 4 licenses on the Business Plus Plan: 4 users * $120 per month * 12 months = $5,760 per year

Choose the plan that best fits your needs and enjoy streamlined asset management and maintenance operations with UpKeep.

Admins have full control over your UpKeep account, giving them the ability to add, modify, or remove anything within the system. Plus, you can designate multiple admins! 🔑✨

Limited Admins can create and delete specific objects within UpKeep and receive the same notifications as Admins, including those related to costs and hourly rates in work orders. They’re key contributors with a few restrictions! 🛠️👤🔒 These restrictions include no access to the Settings tab and the inability to create or edit Checklists.

Technicians are the real superheroes in UpKeep! 🦸‍♂️🔧 They excel at closing work orders, completing jobs, and are often the fearless field technicians. They enjoy full visibility of all team-related objects like work orders and assets. Technicians hold the power to edit work orders, locations, and assets they've created, but they cannot edit or delete items they haven't created. Their skills shine as they work on tasks within work orders, effortlessly updating with photos and status updates. 📸💪 So, trust your Technicians to keep things running smoothly with their exceptional capabilities! 🚀🌟
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Limited Technicians have similar privileges to regular Technicians, with a few key differences. They can only view work orders, locations, or assets assigned directly to them or their team. To grant access to specific locations or assets, Admins must assign them. Limited Technicians can assign work orders to themselves or their team, but any additional tasks require Admin assignment. It’s all about ensuring they have the tools they need to succeed! 💪🔧🚀

Custom Roles have the same capabilities as Administrators, but you can adjust specific permissions to fit your needs. If you need a role that differs from the default Admin and Technician setups, set up a custom role!

Requesters act as the voice of your facility's needs. They submit requests and receive updates on their submissions but don’t have access to internal details like Work Orders or other users' requests. Updates are sent via email and push notifications, and they can track the status of their requests by logging into UpKeep.

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View-Only users act as observers in the account, with visibility into nearly everything an Admin can see—except for work requests and purchase orders. While they can’t make changes, they can submit work or purchase order requests when needed and track job statuses. Additionally, they can add comments to their own requests and the related Work Orders. View-Only users can also view and download reports in Analytics, but they cannot edit the Analytics Dashboard. They’re ideal for monitoring and accessing data without making any changes! 🕵️‍♂️👀🔒

These roles act as helpful references to keep things organized behind the scenes. For example, you can create a Vendor to manage contractors you regularly work with and assign them to specific work orders. This makes it easy to track who is handling each task and stay informed about the status of every work order.

When vendors or customers are assigned to a Work Order in UpKeep, they do not receive notifications or emails from UpKeep. As third-party users, they are not considered validated users within the UpKeep application and cannot take action on Work Orders. Any updates or actions needed must be managed by a team member with access to modify Work Orders.

Yes, any user can have location based permission applied.

User roles can be edited or changed at any time. Keep in mind that in order to give someone a licensed user type, there must be one available for use. You can purchase more licenses if needed.