Available On: Professional and Enterprise
Overview
UpKeep Mobile allows field technicians to continue working seamlessly in areas without an internet connection—such as basements, mechanical rooms, remote sites, or dead zones. With Offline Checklists, technicians can complete Work Order checklists end-to-end offline, and all edits, values, notes, and photos will automatically sync back to UpKeep as soon as the device reconnects to the network.
Key Capabilities
End-to-End Offline Checklists: Complete full Work Order checklists offline—check off items, enter numerical values, add notes, and attach photos without reception.
Automatic Syncing: Every offline edit, note, and photo uploads automatically when your device reconnects. No manual sync required and no lost work.
Automatic Caching: Work Orders assigned to you, non-operational asset Work Orders, and Work Orders due within the working week are automatically cached on your device.
Manual Bookmarking: Bookmark specific Work Orders ahead of time to guarantee offline access in low-connectivity zones.
Cross-Platform Support: Full offline checklist functionality is live on both iOS and Android apps.
Offline Functions
A quick breakdown of the functions available in UpKeep Offline by plan type.
Function | Professional | Enterprise |
Work Order Availability | Manual+ Auto Cache Up to 5 | Manual+ Auto Cache > 5 <100 |
Updating Tasks | Yes | Yes |
Updating Statuses | Yes | Yes |
Up to 2 drafts you can create and update | Unlimited | |
Upload Task Images | 5 | Unlimited |
Processing Work Orders Offline
While offline you can update and view:
Work Order Status
Work Order Updates/Activity
Checklist Tasks
While offline you can view:
Work Order Due Date
Work Order Description
Parts/Inventory on the Work Order
Work Order Description
Asset and Location on the Work Order
Once you return to an area with cell coverage or Wi-Fi, UpKeep will automatically upload your edits, notes, and photos in the background.
💡 Best Practices
Bookmark Key Work Orders: Before heading into remote or underground locations, bookmark critical Work Orders to ensure all associated details are pre-loaded.
Keep the App Open After Reconnecting: Allow a few seconds for the automatic background sync to complete when moving back into network coverage.
Attach Photos Directly in Checklists: Take photos directly through the UpKeep Mobile checklist interface to keep inspection records attached to specific line items.
❓ Frequently Asked Questions
Do I need to manually press a sync button when I get back online?
No, UpKeep automatically detects when your device reconnects to Wi-Fi or cellular data and syncs all offline edits, notes, and photos seamlessly.
What happens if I lose connection while filling out a checklist?
Your progress is saved locally on your device. You can keep filling out items, adding notes, and attaching photos uninterrupted.
Can I create new Work Orders while offline?
Yes, you can create Work Orders offline. They will save as drafts on your device and submit automatically when connection is restored. See Mobile Work Order Drafts for details.
How many Work Orders are cached automatically?
On Professional plans, up to 5 Work Orders are cached automatically; on Enterprise plans, between 5 and 100 Work Orders are cached automatically based on your assignment and schedule.