Available On: Professional and Business Plus
UpKeep’s Signature Capture feature allows users to collect digital signatures on work orders — typically at the time of completion. This is ideal for confirming work performed, customer approval, or meeting compliance requirements.
How to Enable Signature Capture
By default, signature capture is enabled as Optional on Professional and Business Plus plans. You can toggle it on or off when creating individual Work Orders, based on your needs
Require via Work Order Settings (Business Plus Only)
Go to the UpKeep web app and click on Settings
Select Work Orders
In the Work Order Configuration section, locate the Signature field
Choose from the following options:
Hidden – No signature option is shown
Optional – The user who creates of the Work Order can choose to collect a signature
Required – A signature must be captured to complete the work order
How to Capture a Signature (Mobile Only)
Open the work order using the UpKeep mobile app (iOS or Android)
Tap Complete Work Order
If the signature is set to Required, the signature pad will appear
Use your finger or a stylus to sign the screen
Tap Save — the signature will be attached to the completed work order
What About the Web App?
If a work order has Required signature capture and is completed on the web, the user will be prompted to upload a file in place of an on-screen signature
Admins have the ability to bypass the signature requirement on web
Technicians do not have bypass permissions — they must upload a file if a signature is required
