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How to use UpKeep for Messaging and Updates on Work Orders
How to use UpKeep for Messaging and Updates on Work Orders

Learn to communicate with your team through the Updates section of a work order with the @ mention feature to tag them in the conversation

Jason Visenberg avatar
Written by Jason Visenberg
Updated this week

Available On: Lite, Starter, Professional and Business Plus


Teamwork is essential for a thriving maintenance program. UpKeep lets you collaborate easily by tagging team members using the @ Mentioning Function, ensuring everyone stays in the loop.


Adding Work Order Update Notes

  1. Open the work order by clicking on it

  2. Click on the Updates tab of the Work Order

  3. Click on the Write a Message box


How to @ Mention in UpKeep Update Notes

  1. Open the work order by clicking on it

  2. Click on the Updates tab of the Work Order

  3. Click on the Write a Message box

  4. Type @, then select the user’s name (Example: @Jane Smith)

  5. If desired, type any other additional details

  6. Select Send

💡You can notify all users assigned to the work order by using @Everyone

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