Group Collaboration is the key to a successful maintenance program. With UpKeep, you have the ability to collaborate and interact with your team members through the @ Mentioning Function to tag them in the conversation.

When adding updates to a Work Order you can simply put in @ then choose whether to tag a specific Team Member or all Team Members assigned to the Work Order. This way we can have a transparent dialogue within the Work Order and notify any of our team members of activities.

How to @ Mention in UpKeep

  1. Select the desired Work Order
  2. Click on the Updates tab of the Work Order
  3. Click on the Write a Message box
  4. Type @, then select the user’s name (Example: @Jane Smith)
  5. If desired, type any other additional details
  6. Select Send

TIP: You can notify all users assigned to the work order by using @Everyone

NOTE: This sends an email notification to the user mentioned (if toggled on) but replying to the email won't send a message through the Updates section of the work order. They'll need to log back into the app to send a message!

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