Available on: Enterprise
Tracking asset downtime in UpKeep helps you monitor equipment reliability, reduce disruptions, and improve maintenance planning. This feature, available on the Enterprise plan, allows you to record, manage, and analyze downtime events to optimize your operations.
1. Setting Asset Downtime
To begin tracking downtime for your assets:
Navigate to the Assets Section
Open UpKeep and go to the Assets tab.
If you don’t have assets listed, click Create Asset to add a new one.
Update the Asset Status
In the asset details page, locate the Reliability tab on the right-side panel.
By default, assets are set to Operational.
Click to change the status to Non-Operational or select a custom downtime status.
Manually Logging Downtime
If downtime occurred in the past, you can manually add a downtime entry with the correct date and duration.
This allows for accurate tracking of uptime vs. downtime over a specific period.
2. Automating Asset Downtime Tracking
UpKeep allows you to automate downtime status updates using workflows:
Trigger Downtime Automatically – Set an automation rule that updates an asset’s status to Non-Operational when a specific work order is created.
Restore Operational Status – Once a work order is completed, you can configure it to automatically switch the asset back to Operational.
This automation reduces manual updates and ensures accurate downtime tracking.
3. Creating Custom Downtime Statuses
For more detailed reporting, you can create custom downtime statuses to categorize the reasons for downtime:
Go to Settings > Assets.
Select Custom Asset Statuses.
Add a new status, such as Routine Maintenance, Breakdown, or Awaiting Parts.
Custom statuses provide granular insights into why assets are down, helping you improve reliability and planning.
4. Setting Operating Hours for Accurate Downtime Reporting
By default, UpKeep assumes your facility runs 24/7, but if your equipment operates on a fixed schedule, you can customize operating hours:
Navigate to Settings > Assets > Create Schedule.
Define your facility’s working hours.
Assign the schedule to specific assets.
This ensures that downtime calculations are based on actual operational hours, providing more accurate reporting.
5. Analyzing Downtime in UpKeep Analytics
Understanding downtime trends is key to improving asset performance. UpKeep provides downtime tracking and reporting through its Reliability Dashboard in Analytics:
View Downtime Events – Track uptime vs. downtime for specific assets.
Mean Time Between Failures (MTBF) – Analyze failure trends.
Customizable Reports – Use Explore functionality (Enterprise Plus plan) to create customized downtime reports.
Export Data – Download downtime reports in CSV or Excel format for further analysis.
Clicking into reports allows you to drill down into specific downtime events for deeper insights.
Get Started with Asset Downtime Tracking
Tracking downtime in UpKeep helps you identify trends, reduce unplanned maintenance, and improve equipment reliability. If you have any questions, contact UpKeep Support for assistance in setting up downtime tracking.