How to downgrade or cancel your account

How to deal with downgrading or canceling your UpKeep Subscription

Candice Ray avatar
Written by Candice Ray
Updated over a week ago


Looking to adjust your account? You've come to the right spot! πŸ”„


Downgrade your Account

If you are on any paid level of plan and want to downgrade to a less expensive plan, or you want to pay for less users

If you are a Monthly User you need to:

  1. Make sure that you are contacting us 30 days prior to your next billing date reach out to your Customer Success Manager or email [email protected]. Let us know what plan you want to down grade to OR how many users you want to remove.

If you are a Annual Contracted Account you need to:

  1. Reach out NO LATER than 30 days prior to your renewal date ( example: if you renewal on 10/14/2025, you need to contact us by 09/14/2025)

  2. Send an email to your Customer Success Manager or [email protected]


Cancel Account

If you need to Cancel your account for any reason (monthly or annual) you need to reach out to your Customer Success Manager or [email protected].

You MUST reach out NO LATER than 30 days prior to your renewal date ( example: if you renewal on 10/14/2025, you need to contact us by 09/14/2025)

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