💡 If they can't remember their password, they can reset it here!
UpKeep allows only one account per email address. If you're having trouble adding a user, they may already be linked to another UpKeep account. To add them to your account, one account must be deleted, and then the user can be added to your account.
If you see an error when adding a user and can't find them in your People & Teams section, they may have created their own separate account. Check with the user to confirm.
How to Resolve Existing User Issue
In order to delete an account, the user associate with the email will need to be able to log in or reach out to our support team at [email protected] and provide the email address associated with the account they would like to be removed from. We are unable to delete a user's account without approval from the user associated with the account.
A User Can't Log in to an Existing Account To Delete It On Their Own:
Steps
Have the user contact the admin of the account they currently exist in and have them delete their account.
Or contact our support team at [email protected] with the email address associated with the account they'd like deleted. Approval by the user will be needed for this action.
If the User can log in to their existing account, and they are an admin, they can delete themselves.
Steps
Log in to Account you'd to delete
Find your account in People And Teams
Click into the account and select the 3 dot menu next to the Edit button.
Click "Delete" and your account will be removed
Once deleted, that email address can be used for a new UpKeep account.
Once Users account is deleted they can be invited to their new UpKeep account
Invite User: After deleting the account, you can proceed with adding the user into your account. Steps to invite the user can be found here.
By following these steps, the user can successfully transition to their new account. 🔒📧👤📥