Even the best of us forget passwords, especially when we’re busy or away on vacation! Not to worry—resetting or changing your password in UpKeep is quick and easy.
If you're experiencing password-related login issues in UpKeep, this guide will provide you with troubleshooting tips to address the most common problems.
Changing your password in UpKeep is a straightforward process that can be done both on the web interface and mobile apps. Whether you're updating as a regular user or after logging in with a temporary password, the process follows the same steps outlined below.
If you don't receive the password reset email, remember to check your junk and spam folders. If it's still missing, send an email to [email protected] or chat with us in-app with your login email address and request a temporary password by saying "please provide temp password." 🔐🏖️📧🔀📮
⚠️ Only the user themselves can change their password; admins do not have the authority to change passwords for their users ⚠️ Passwords must be 10 characters and contain One Uppercase Letter, One Lowercase Letter, and One Number ℹ️ If you logged in with a temporary password, you can use the same process to set your new permanent password
How to Change Your Password on Web
Steps:
Click on the Profile Icon located in the top left corner of the UpKeep interface
Select View Profile from the dropdown menu
Click Change Password to start the process.
Type in your Current Password
Enter your New Password
Passwords must be 10 characters and contain One Uppercase Letter, One Lowercase Letter, and One Number
Re-enter the New Password to confirm it
Click Save to update your password
How to Reset Your Password on Web
Steps
Click here to access the page to reset your password: https://app.onupkeep.com/#/login/reset-password
On the login page, press the Forgot Password? in blue text on the Password entry location.
How to Change Your Password on IOS/Android Mobile App
Steps:
Select the gear icon in the top right corner of the mobile app
Click on your email address to open up your profile
Then scroll to the bottom and tap Change Password
Enter in your Current Password + New Password
Tap Save to save your new password!
How to Reset your Password on IOS/Android Mobile
Steps:
Locate and open the UpKeep Mobile App on your device
Click here to access the page to reset your password: https://app.onupkeep.com/#/login/reset-password
On the login screen tap "Login"
Click "Reset Password"
Enter your email and click "ok"
You'll receive a pop-up letting you know if the reset email was delivered to the email entered.
Click the link in the email you receive and reset your password.
⚠️ If you do NOT receive the password reset email check your junk and spam folders.
If you don't receive the password reset email, remember to check your junk and spam folders.