Are you experiencing any errors or weird behaviors in UpKeep such as blank pages or 404 error messages? Try some general troubleshooting tips below.
In most cases, these tips will help but there are always unique situations or circumstances.
Web Browser
1 - Try logging out and back into your UpKeep account with your email/password.
Sometimes, a quick log-out will resolve your issue!
2 - Try switching to a different browser.
We recommend Google Chrome if possible as UpKeep tends to run smoothest on Chrome. However, you may have network or browser settings that are causing an issue. Internet Explorer tends to cause the most issues!
3 - Try clearing your site data (cookies & cache).
Instructions included below are for Google Chrome:
Open Chrome.
On your browser toolbar, click More > More Tools > Developer Tools.
After the pane opens, click the “Application” tab.
If you don’t see the option, click the “>>” icon to reveal any hidden tabs and then click “Application”.
Under Application, click into the 'Storage' section (it should be in the top section
Click Clear Site data
Here's a closer screenshot:
After you click “Clear Site Data,” all data stored on your computer for that site will be deleted, and you will be signed out immediately. In order to re-access your account, you will need to log in to the website with your login information.
4 - Whitelist UpKeep domains!
This is most likely for blank pages or trouble opening UpKeep even though your network is connected to the internet.
Your IT department needs to make sure the following domains are whitelisted to prevent issues: "onupkeep.com", "app.onupkeep.com" "gw.onupkeep.com" "api.onupkeep.com" "assets.onupkeep.com" "requests.onupkeep.com" "analytics-api.onupkeep.com" "assets.onupkeep.com" "looker.onupkeep.com", "upkeep-production.s3.amazonaws.com".
If a wildcard can be done i.e. "*.onupkeep.com" or "*.upkeep.com", that is best.
Mobile App
TIP: Definitely make sure your mobile app is up-to-date on the latest version of UpKeep. Older versions of UpKeep may cause issues! Updating the app ensures that you benefit from the latest bug fixes and performance improvements, which can often resolve unexpected login or usage issues.
1 - Force close the app entirely.
Then open it again. This may help as a quick fix.
2 - Sign out of your UpKeep mobile app, then log back in! This helps refresh your app's session and can resolve minor glitches in the login process.
3 - Delete the app, and reinstall a fresh version of UpKeep. Reinstallation clears out corrupted or outdated data that could be causing login disruptions or functional errors.
There may have been some bad or corrupted data somehow that is causing a problem.
4 - Session time out error? Reset your password! Ensure that your password is entered correctly, as it is case-sensitive. If issues persist, use the 'Forgot Password' option to create a new one.
You can reset your password here: https://app.onupkeep.com/#/login/reset-password
Additional Support
For persistent login issues, reach out to UpKeep's support team for detailed troubleshooting and personalized assistance.
Keeping Your Account Accessible
Verify your account status, particularly if your trial has expired or if you suspect it may be deactivated.
If needed, contact UpKeep's support team to resolve any account-related issues. Double-check for capitalization and spelling errors to ensure successful password entry.