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How to Change and Reset Your Password

Learn how to change and reset your password across web and mobile devices

Updated over a week ago

Even the best of us forget passwords—especially when we're busy or away from work. Fortunately, resetting or updating your UpKeep password is quick and easy.

If you're having trouble logging in, this guide will walk you through simple troubleshooting steps to help you regain access. Whether you're changing your password as a regular user or after using a temporary one, the process is the same across both web and mobile.

Password requirements:

  • At least 10 characters

  • Must include one uppercase letter, one lowercase letter, and one number

If you don’t receive the password reset email, check your spam or junk folder. Still can’t find it? Reach out via in-app chat or email [email protected] with your login email and ask: "Please provide temp password."



How to Change Your Password on Web

Steps:

  1. Click on the Profile Icon located in the top left corner of the UpKeep interface

  2. Select View Profile from the dropdown menu

  3. Click Change Password to start the process.

  4. Type in your Current Password

  5. Enter your New Password

    1. Passwords must be 10 characters and contain One Uppercase Letter, One Lowercase Letter, and One Number

  6. Re-enter the New Password to confirm it

  7. Click Save to update your password


How to Reset Your Password on Web

Steps

  1. Click here to access the page to reset your password: https://app.onupkeep.com/#/login/reset-password

  2. On the login page, press the Forgot Password? in blue text on the Password entry location.


How to Change Your Password on IOS/Android Mobile App

Steps:

  1. Select the gear icon in the top right corner of the mobile app

  2. Click on your email address to open up your profile

  3. Then scroll to the bottom and tap Change Password

  4. Enter in your Current Password + New Password

  5. Tap Save to save your new password!


How to Reset your Password on IOS/Android Mobile

Steps:

  1. Locate and open the UpKeep Mobile App on your device

    1. Click here to access the page to reset your password: https://app.onupkeep.com/#/login/reset-password

  2. On the login screen tap "Login"

  3. Click "Reset Password"

  4. Enter your email and click "ok"

  5. You'll receive a pop-up letting you know if the reset email was delivered to the email entered.

  6. Click the link in the email you receive and reset your password.

Troubleshooting Common Issues

  • Email Delay: Ensure your email address is correct and check for typos. If the email isn’t received, verify your spam or junk folders and try again. Contact support if the issue persists.

  • Temporary Password Not Working: Confirm the password was entered correctly, paying attention to capitalization and special characters. Request a new temporary password if necessary.

  • Failed Login After Password Change: Double-check the newly set password for typos or errors. If the issue persists, initiate another password reset.

⚠️ If you do NOT receive the password reset email check your junk and spam folders.

If you don't receive the password reset email, remember to check your junk and spam folders.

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