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How to Change and Reset Your Password

This doc will show you how to change and reset your password across web and mobile devices

Jason Visenberg avatar
Written by Jason Visenberg
Updated over a week ago

Going on vacation and forgetting passwords happens to the best of us! No worries, though. You can effortlessly reset or change your password within your UpKeep account.

โš ๏ธOnly the user themselves can change their password; admins do not have the authority to change passwords

If you don't receive the password reset email, remember to check your junk and spam folders. If it's still missing, send an email to [email protected] with your login email address and request a temporary password by saying "please provide temp password." ๐Ÿ”๐Ÿ–๏ธ๐Ÿ“ง๐Ÿ”€๐Ÿ“ฎ

How to Change Your Password On Web

  1. Click on your Profile Icon

  2. Then, select View Profile

  3. Select Change Password (blue words under your email address)

  4. Type in your Current Password

  5. Enter New Password

  6. Confirm New Password

  7. Finally, click on Save or the checkmark box!

How to Change Your Password On IOS/Android Mobile

  1. Select Settings

  2. Click Edit Profile

  3. Then, tap Change Password

  4. Enter in your New Password

  5. Tap Save to save your new password!

Forgot your password?

Don't worry about forgetting your password--all you need is your email address to reset to a new one.

On the login page, go ahead and press the "Reset your Password?" option right below the login form.

Click here to access the page to reset your password:


Image 2022-09-19 at 12.18.10 PM

Mobile Device:

Slack _ Candice Ray _ UpKeep 2022-09-19 at 12.17.35 PM

If you do NOT receive the password reset email check your junk and spam folders

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