NOTE: This feature is only available in our Business Plus Plan.

With UpKeep, you can track the downtime of your equipment. On our Business Plus Plan, you have the ability to change the Status of our Assets between operational and not operational (we can also create custom off-line statuses as well).

When the status changes to not operational, our system will begin adding that downtime to give you an uptime percentage so your team can evaluate the health of your asset.

Learn more about the importance of tracking asset/equipment downtime!


How to Change the Asset Status

  1. Go to your Assets/Units/Equipment Section

  2. Click on the desired Asset

  3. Change Status

  4. If Asset is Not Operational, it will be highlighted in Red on the list

TIP: Learn how to create your own custom asset statuses!


How to Add Downtime

This is to manually add a downtime event.

  1. Click on the Desired Asset to open the asset overview

  2. Under Reliability on the right side, click on Add Downtime

  3. Enter in the Duration, Status, and Time this downtime started

  4. Select Add Downtime to save the changes​


How to View your Downtime Metrics

  1. Select the Desired Asset to open the asset overview

  2. Under Reliability on the right side, you'll see options for:

    1. Uptime Percentage

    2. Downtime Percentage

  3. Click on the View Downtime Log

  4. You can filter your date range by when the downtime was added (the default range is the last 30 days)

    1. Total Downtime

    2. The date and time this asset was not operational (and how long)

  5. You can even export your downtime data onto a CSV by clicking on the Export button!

NOTE: This feature is only available in our Business Plus Plan.

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