Available On: Starter, Professional and Business Plus
With in your UpKeep account you have the option under SETTINGS to turn on FEEDBACK for work orders that have been worked on and completed.
When this is turned on and a work order has been closed the person who REQUESTED or CREATED the work order, will get an email asking them to submit feedback on the work that has been done.
Once that is filled out, the Admin on the account will get an email letting them know a feedback survey has been sent in. In this email, there is a link to view the feedback given plus other feedback on other work orders.
See below for how the emails look to the person getting the feedback request and how it the email and viewing of feedback looks from the Admins perspective.
From the User giving the Feedback perspective
The person who requested or created the work order, will get an email once the work order has been completed. In that email, it will tell them the work order is completed, and then it will show a "start rating" at the bottom that the person can click on to give feedback.
From the Admin perspective when reviewing feedback
Once feedback has been submitted on a work order each Admin in the account will get an email letting them know feedback has been submitted.
In that email is a link, that will take you to a report and will allow you to see the feedback that has been given.
NOTE: this report is ONLY accessible via this email, there is no other way to see the feedback outside of this link, so BOOKMARK IT for future reviewing : )
What the report will look like:
For questions or concerns please reach out to Support at [email protected] or via chat in your Upkeep account under Contact US.