Available On: Enterprise
Yes, you can create custom Work Order statuses in UpKeep!
In addition to the default statuses—Open, On Hold, In Progress, and Complete—you can create custom statuses that reflect your team’s specific workflow.
For example, you might use:
On Hold – Waiting for Parts
Complete – Payment Pending
In Progress – Contractor Scheduled
These personalized options make it easier to filter, track, and report on Work Orders with more context and clarity.
This article walks you through how to set up and manage custom statuses from the web app, with full steps and screenshots included.
How to Create Custom Work Order Statuses
Navigate to your Account Settings
Select the Work Orders Tab and then the Statuses Tab
Select the Create Custom Status button
Select the Status Type
Open - Work that has not been started
In Progress - Actively being worked on
On Hold - Work that is paused on blocked
Complete - Work that has been finished
Name your Custom Status
Now you're all set with your Custom Status!
How to Use Your Custom Work Order Statuses
Find your Custom Statuses when you are processing your Work Orders
Find your Custom Statuses when filtering your Work Orders
Use your Custom Statuses when creating Custom Reports in UpKeep Analytics