Available On: Premium, Professional, Enterprise
With in your UpKeep account you have the option under Settings to turn on Ask for Feedback for work orders that have been worked on and completed.
When this is turned on and a work order has been closed the person who requested the work order, will get an email asking them to submit feedback on the work that has been done.
Once that is filled out, the Admin on the account will get an email letting them know a feedback survey has been sent in. In this email, there is a link to view the feedback given plus other feedback on other work orders.
See below for how the emails look to the person getting the feedback request and how it the email and viewing of feedback looks from the Admins perspective.
From the User giving the Feedback perspective
The person who requested or created the work order, will get an email once the work order has been completed. In that email, it will tell them the work order is completed, and then it will show a "start rating" at the bottom that the person can click on to give feedback.
From the Admin perspective when reviewing feedback
Once feedback has been submitted on a work order each Admin in the account will get an email letting them know feedback has been submitted. You will see the feedback on the work order under the Feedback tab.
