Available On: Premium, Professional and Enterprise
UpKeep makes it easy to document and communicate problems by allowing you to capture, annotate, and attach images directly to your work orders. This helps your team understand exactly what's going on—fast—leading to clearer, more actionable requests. Additionally, UpKeep supports adding not just images but also videos and PDFs, enhancing your ability to provide detailed and comprehensive documentation.
If you’re using the UpKeep mobile app, you can:
Take a photo right within the app—no need to switch tools
Draw or write directly on the image to highlight specific areas of concern
Attach the annotated photo directly to the initial work order or in an update later
Adding images to your work orders ensures everyone has the visual context they need to diagnose issues accurately and respond quickly.
How to Add Photos to Work Orders on Mobile
On mobile, you can either take a live photo directly within the UpKeep app or upload an existing image from your camera roll. Once added, you can annotate the image to better highlight where the issue is—making your work orders clearer and more actionable.
Steps:
When creating or editing your work order, click Photos.
Snap your photo directly from your phone or select from a picture you already have in your library.
If you’d like to add details, annotate the image by including a drawing or text.
Once you’re finished adding your details, click “Done” in the upper right-hand corner.
TIP: Using the pencil to draw on the image is especially powerful – you can note specifically on the image where a problem might be.
How to add Photos to Work Orders on the Web Application
If you're using the UpKeep web app, you can upload and attach images to your work orders and updates, though annotation capabilities are available only on mobile. This makes the web app a simpler option for visual documentation, but it lacks the detailed image annotation features found on mobile.
When Creating a Work Order:
Select +Create Work Order
Upload or drag your Photo under the Photos
Add remaining Work Order details and Click Create Work Order
When Editing a Work Order
Select the desired Work Order
Select the Add Image Icon on the right side
Choose the file from your device
