The Internal Request Form is used by users with UpKeep licenses to submit work requests directly within UpKeep.
How to Edit the Internal Request Form
Navigate to Requests from the left-hand menu
Click the three dots next to "Create Request"
Select Edit Request Form
Ensure you are viewing Internal Request
NOTE: You can also locate the Internal Request Form by navigating to Settings → Requests → Internal Request Form.
Configure Field Permissions
For each field, choose:
During Create – What requesters see when submitting
During Approval – What admins see when reviewing
Set each field to:
Required
Optional
Hidden
Add Custom Fields
You can add custom form items to collect additional details. Responses to these items will populate the request description and carry over to the work order once the request is approved.
Save Changes
All changes are automatically applied—no save button needed.