Who This Is For
Use this option if you:
Are an employee or internal team member
Have access to log in to UpKeep
Need to submit a request for internal equipment, facilities, or services
If you do not have an UpKeep login, see How to Submit a Request to choose the correct form.
When to Use This Option
Use the internal request form when:
You are logged into UpKeep
You want to submit a request directly from the platform
How to Submit an Internal Request
Log in to your UpKeep account on web or mobile.
Navigate to the Requests section.
Select Create Request.
Fill out the required fields, such as:
Request title or description
Location or asset (if applicable)
Priority or category (if required)
Add photos or additional details, if needed.
Submit the request.
Running into problems with the web or mobile application? Make sure you have the right technical requirements!
What Happens After You Submit
Your request is routed to the appropriate team based on your organization’s setup.
You can track the status of your request directly in UpKeep, including whether it is approved or pending, and view updates as the related work order moves through stages such as open, in progress, on hold, or complete.
You will receive notifications as the request is reviewed or updated.
Common Questions
How do I set up my UpKeep account?
Your team administrator should’ve sent you an email invite!
Click on the link in the email to set up your account.
You are redirected to a new webpage
You can then add your name and add a password.
💡The link expires after 48 hours. If the link doesn’t work, you can ask your team admin to resend the invite or use the password reset function here.
Here’s what that email will look like:
Can I track my request?
Yes. Internal users can usually view request status directly in UpKeep. By default, the view in your Request page shows you all your requests. Use the filters to show you different statuses, locations or date ranges.
Can I update my request after submitting?
If you need to provide more information regarding your request, you can use the updates section on the request form.
