Who This Is For
Use this option if you:
Do not have an UpKeep login
Were given a specific request link by your organization
Are continuing to use an existing or older request process
⚠️ Note: This form is considered legacy. If you were provided a newer request link, please use the New UpKeep Request Portal instead.
When to Use This Option
Use the legacy external form if:
You were instructed to use a specific, older request link
Your organization has not yet transitioned to the new request portal
How to Submit a Request Using the Legacy External Form
Open the request link provided to you.
Enter the required information, such as:
Your name and contact details
A description of the issue or request
Other information as required which may or may not include location, asset, priority, category, etc.
Add any photos or attachments if available.
Submit the request.
💡 Need your company's Request Portal URL or Email Address? Contact your team admin for details!
What Happens After You Submit
Your request is sent to the organization managing requests in UpKeep.
You’ll receive a confirmation email once it’s received, as well as follow-up updates as your request is approved or declined and the related work order is started and completed.
Important Notes
This form may not include newer features or improvements. If you'd like to move to the new request form, please contact your account administrators.
Not Sure If You Should Use This Form?
If you were recently given a new request link we recommend using the UpKeep Request Portal instead. You can check out the other request types in the article below.