Who This Is For
Use this option if you:
Do not have an UpKeep login
Were provided a new request link
Are a customer, tenant, vendor, or guest
When to Use This Option
Use the UpKeep Request Portal when:
You are submitting a new request
Your organization has shared a portal link with you
How to Submit a Request Using the UpKeep Request Portal
Open the request portal link provided to you.
Enter your request details by voice-to-text or typing. Be sure to include:
A detailed description of the issue
Your contact information as this will be how you receive updates on the status of your request
Photos or attachments, if available
Complete the remaining fields of the request form which may include the location, asset, priority, category, etc.
Submit the request.
What Happens After You Submit
After submitting your request:
You’ll see a confirmation message letting you know your request was received.
Your request is sent directly to the appropriate team.
Any follow-up communication will come from the organization managing your request.
Signing in to the Request Portal
You can access your submitted requests at any time through the Request Portal.
Click Sign In at the top right of the public request portal.
Enter your email address.
You’ll receive an email with a secure link - click the link to sign in.
Once signed in, you’ll be able to:
View all requests you’ve submitted
Track the status of your requests
Follow the progress of any related work orders
Staying Updated on Your Request
After signing in to the Request Portal, you can click into any request to view key details and updates.
From the request page, you can:
See the current status of your request and any related work orders
Review messages and updates
Use the Messages tab to ask questions or provide additional information
Messages you send will be visible to the team managing your request, allowing them to follow up or respond as needed.
Tips for Submitting Requests
Be as clear and detailed as possible when describing your request.
Include photos if they help explain the issue.
Use the portal link provided by your organization to ensure proper routing.
Not Sure This Is the Right Option?
If you have an UpKeep login, you should submit your request directly in UpKeep instead.
Return to How to Submit a Request to choose the correct option.