Work requests play a vital role in the maintenance process, with requesters serving as the vigilant eyes of your facility and organization, ensuring smooth operations.
There are a few different ways to submit a request, depending on who you are and how you access UpKeep. This guide will help you choose the right request form so your request gets to the right team as quickly as possible.
🚦 Choose the Right Request Form
Use the table below to find the best option for you:
If you are… | Use this request form |
An employee with access to UpKeep | Internal Request Form |
An external requester using an older request link | Legacy External Request Form |
An external requester using a new request link | New External Request Form |
If you’re not sure which form applies to you, review the descriptions below.
Internal Request Form
Who should use this: Employees who log in to UpKeep to submit requests.
Use this form if you: Have an UpKeep login
New External Request Form
Who should use this:
External users submitting a request without logging into UpKeep.
Use this form if:
You were provided a new request link
Your organization has posted QR codes in your facility for request submission
This form is designed to be simple and easy to use.
Legacy External Request Form
Who should use this: External users who were given an older request link by their organization.
Use this form if you:
Do not have an UpKeep login
Were instructed to use a specific request link
Are continuing an existing request process
⚠️ This form is being phased out. If you are submitting a new request and were given a newer link, please use the New External Request Form instead.
Not Sure Which Form to Use?
If you’re unsure which request form to use:
Use the link provided by your organization
Contact your company’s support or facilities team for guidance
Submitting your request through the correct form helps ensure it’s received and addressed as quickly as possible.