EHS Notifications – Who Gets Notified and When
In UpKeep’s EHS module, users receive email notifications based on their role and their involvement with incidents and CAPAs. This guide explains who receives what and under what conditions.
Incident Notifications
Trigger | Who Gets Notified | Notes |
Incident Submitted | Admins, Tagged Admins | Public reporters get a confirmation email only. |
Status Change | Reporter (Admin or Technician), Tagged Admins | Only if the user has access to view the incident. |
Incident Closed | Creator, Owner | Only if they can view the incident. |
CAPA Notifications
Trigger | Who Gets Notified | Notes |
CAPA Assigned | Assigned Owner | Email includes a direct link to the CAPA. |
CAPA Closed | Creator + Owner | Notified when the CAPA is marked complete. |
CAPA Overdue | Admin + Owner | Based on CAPA due date. |
Need help with adjusting your notification preferences or understanding who’s alerted in specific workflows? Contact Support.