FAQs and Troubleshooting

Common Questions about UpKeep

11 articles in this collection
Written by Ryan Chan and Jason Visenberg

Troubleshooting

General Troubleshooting Tips

Try some of our general troubleshooting tips to see if your issue can be quickly resolved!

Written by Jason Visenberg
Updated over a week ago

I am getting an error saying that this email "user already exists"!

Getting an error that a username has already been taken? UpKeep only allows a single account per email address

Written by Ryan Chan
Updated over a week ago

FAQs

How secure is my data on UpKeep?

ISO 27001, PCI Level 1, HTTPS Encryption, DDOS Mitigation, Authentication, Application data snapshots, and more

Written by Ryan Chan
Updated over a week ago

How to Contact UpKeep for Support

Need help? Email us at [email protected], send us a live chat message or call us at (323) 880 - 0280!

Written by Ryan Chan
Updated over a week ago

How do I cancel, upgrade, or downgrade my subscription?

How to deal with your subscription information

Written by Ryan Chan
Updated over a week ago

I forgot my password or need to change my password

How to reset your password if you've forgotten it and how to change your password if you still know it.

Written by Ryan Chan
Updated over a week ago

UpKeep Fact Sheet

PDF Fact Sheet for UpKeep

Written by Ryan Chan
Updated over a week ago

Will my data be erased? How long is data stored?

In short, as long as you are an active paying customer, your data stays in our system forever!

Written by Ryan Chan
Updated over a week ago

How do I disable the mobile app and email notifications?

Disable push notifications and alerts

Written by Ryan Chan
Updated over a week ago

How can I use Upkeep to get better reporting for my facility?

Dashboards and Reporting in UpKeep

Written by Ryan Chan
Updated over a week ago

Does UpKeep have a mobile application?

Native iOS, Android for iPhones, android phones, iPads and tablets

Written by Ryan Chan
Updated over a week ago