FAQs and Troubleshooting

Common Questions about UpKeep

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14 articles in this collection
Written by Ryan Chan, Jason Visenberg, Ben On and 1 other

Troubleshooting

Issue

Try some of our general troubleshooting tips to see if your issue can be quickly resolved!

Written by Jason Visenberg
Updated over a week ago

UpKeep Technical Support Information

The Low Down on the Awesome Support team

Written by Candice Ray
Updated over a week ago

FAQs

How can I add multiple assets in a single work order?

Learn to assign multiple assets in a single work order using checklist task!

Written by Ben On
Updated over a week ago

Technical Supports FAQ's

Answers to some of the questions we here the most

Written by Candice Ray
Updated over a week ago

What is a CMMS?

CMMS or Computerized Maintenance Management System Explained!

Written by Ryan Chan
Updated over a week ago

How secure is my data on UpKeep?

ISO 27001, PCI Level 1, HTTPS Encryption, DDOS Mitigation, Authentication, Application data snapshots, and more

Written by Ryan Chan
Updated over a week ago

How to Contact UpKeep for Support

Need help? Email us at [email protected], send us a live chat message or call us at (323) 880 - 0280!

Written by Ryan Chan
Updated over a week ago

How do I cancel, upgrade, or downgrade my subscription?

How to deal with your subscription information

Written by Ryan Chan
Updated over a week ago

I forgot my password or need to change my password

How to reset your password if you've forgotten it and how to change your password if you still know it.

Written by Ryan Chan
Updated over a week ago

Why Can't My Limited Technician See Work Orders, Locations, or Assets?

Limited technicians will ONLY be able to see what they are assigned to or have created themselves.

Written by Ben On
Updated over a week ago

Will my data be erased? How long is data stored?

In short, as long as you are an active paying customer, your data stays in our system forever!

Written by Ryan Chan
Updated over a week ago

How do I disable the mobile app and email notifications?

Disable push notifications and alerts

Written by Ryan Chan
Updated over a week ago

How can I use Upkeep to get better reporting for my facility?

Dashboards and Reporting in UpKeep

Written by Ryan Chan
Updated over a week ago

Does UpKeep have a mobile application?

Native iOS, Android for iPhones, android phones, iPads and tablets

Written by Ryan Chan
Updated over a week ago