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FAQs and Troubleshooting
FAQs and Troubleshooting
Common Questions about UpKeep
10 articles in this collection
Written by
Ryan Chan
Troubleshooting
I am getting an error saying that this email has already been taken
Getting an error that a username has already been taken? UpKeep only allows a single account per email address
Written by
Ryan Chan
Updated over a week ago
FAQs
How secure is my data on UpKeep?
ISO 27001, PCI Level 1, HTTPS Encryption, DDOS Mitigation, Authentication, Application data snapshots, and more
Written by
Ryan Chan
Updated over a week ago
How to Contact UpKeep for Support
Need help? Email us at
[email protected]
, send us a live chat message or call us at (323) 880 - 0280!
Written by
Ryan Chan
Updated over a week ago
How do I cancel, upgrade, or downgrade my subscription?
How to deal with your subscription information
Written by
Ryan Chan
Updated over a week ago
I forgot my password or need to change my password
How to reset your password if you've forgotten it and how to change your password if you still know it.
Written by
Ryan Chan
Updated over a week ago
UpKeep Fact Sheet
PDF Fact Sheet for UpKeep
Written by
Ryan Chan
Updated over a week ago
Will my data be erased? How long is data stored?
In short, as long as you are an active paying customer, your data stays in our system forever!
Written by
Ryan Chan
Updated over a week ago
How do I disable the mobile app and email notifications?
Disable push notifications and alerts
Written by
Ryan Chan
Updated over a week ago
How can I use Upkeep to get better reporting for my facility?
Dashboards and Reporting in UpKeep
Written by
Ryan Chan
Updated over a week ago
Does UpKeep have a mobile application?
Native iOS, Android for iPhones, android phones, iPads and tablets
Written by
Ryan Chan
Updated over a week ago