FAQs and Troubleshooting

Common Questions about UpKeep

Ryan Chan avatar Jason Visenberg avatar Ben On avatar +1
14 articles in this collection
Written by Ryan Chan, Jason Visenberg, Ben On and 1 other
FAQs

How can I add multiple assets in a single work order?

Learn to assign multiple assets in a single work order using checklist task!
Ben On avatar
Written by Ben On
Updated over a week ago

Notifications on Low Stock Parts

Learn where and how to see which parts are low or out of stock!
Renee Hernandez avatar
Written by Renee Hernandez
Updated over a week ago

How secure is my data on UpKeep?

ISO 27001, PCI Level 1, HTTPS Encryption, DDOS Mitigation, Authentication, Application data snapshots, and more
Ryan Chan avatar
Written by Ryan Chan
Updated over a week ago

How to Contact UpKeep for Support

Need help? Email us at [email protected], send us a live chat message or call us at (323) 880 - 0280!
Ryan Chan avatar
Written by Ryan Chan
Updated over a week ago

How do I cancel, upgrade, or downgrade my subscription?

How to deal with your subscription information
Ryan Chan avatar
Written by Ryan Chan
Updated over a week ago

I forgot my password or need to change my password

How to reset your password if you've forgotten it and how to change your password if you still know it.
Ryan Chan avatar
Written by Ryan Chan
Updated over a week ago

Why Can't My Limited Technician See Work Orders, Locations, or Assets?

Limited technicians will ONLY be able to see what they are assigned to or have created themselves.
Ben On avatar
Written by Ben On
Updated over a week ago

UpKeep Fact Sheet

PDF Fact Sheet for UpKeep
Ryan Chan avatar
Written by Ryan Chan
Updated over a week ago

Will my data be erased? How long is data stored?

In short, as long as you are an active paying customer, your data stays in our system forever!
Ryan Chan avatar
Written by Ryan Chan
Updated over a week ago

How do I disable the mobile app and email notifications?

Disable push notifications and alerts
Ryan Chan avatar
Written by Ryan Chan
Updated over a week ago

How can I use Upkeep to get better reporting for my facility?

Dashboards and Reporting in UpKeep
Ryan Chan avatar
Written by Ryan Chan
Updated over a week ago

Does UpKeep have a mobile application?

Native iOS, Android for iPhones, android phones, iPads and tablets
Ryan Chan avatar
Written by Ryan Chan
Updated over a week ago