Welcome to UpKeep! Glad you are using our software and hopefully we are making your life easier : )
With your use of our software you have access to many recourses for help and assistance at your finger tips. These Recourses include:
Awesome and Amazing Technical Support Team!
None of the first 3 helping? Feel free to reach out to us any time : ) Details below.
How To Contact UpKeep Technical Support
UpKeeps Technical Support Team can be reached in a few ways! Just choose witch way works best for you.
Couple of things to note to help get you an answer in the most timely fashion. The more information and details you can give the better. Walk us through the steps you took, let us know what you tried and what you expected to happen and/or provide images whenever possible.
Chat -
From With in your UpKeep account you can open a chat with us and talk to a live rep with in a few hours at max, but more likely minutes. From with in your account click the "contact us" in the bottom left hand corner:
Once the chat box pops open simply pick from the first few options and then let us know what your issue is.
Email-
Send an email to [email protected] and let us know what is happening. An awesome amazing support agent will get back to you as soon as they can.
Phone-
US/Canada: 323-880-0280 International : (866) 817-3778
You can call the Technical Support line M - F 6am to 6pm Pacific Standard Time. If someone does not answer, leave a detailed message and a support rep will return your call or reach out to you via email.
Issues with the work being done on a Work Order/Work Order Request?
If you have questions/comments/concerns about the status of the Work Order/Request or about the Work that has been done by you you would need to contact your accounts Administrators.
UpKeep is a software provider that helps businesses manage their Asset Operations. It's important to note that UpKeep does not physically perform maintenance work or repairs on equipment.
UpKeep is a software platform that enables businesses to track maintenance activities and schedules. So, if you're experiencing issues with your irrigation or HVAC system, you'll need to contact the service provider (Admin/User/Company) that has invited you to use UpKeep.