Looking to adjust your account? Whether you're looking to upgrade for enhanced features or downgrade for simpler needs, you've come to the right spot! 🔄
Downgrade your Account
If you are on any paid level of plan and want to downgrade to a different, or you want to remove licenses from your subscription
Steps to Upgrade
Go to Manage my Subscription
Select the option to change your subscription.
Choose the desired higher-tier plan.
Confirm your selection to activate the upgrade.
If you are a Monthly User you need to:
Make sure that you are contacting us 30 days prior to your next billing date reach out to your Customer Success Manager or email [email protected]. Let us know what plan you want to down grade to OR how many users you want to remove.
If you are a Annual Contracted Account you need to:
Reach out NO LATER than 30 days prior to your renewal date ( example: if you renewal on 10/14/2025, you need to contact us by 09/14/2025)
Send an email to your Customer Success Manager or [email protected]
Cancel Account
If you need to Cancel your account for any reason (monthly or annual) you need to reach out to your Customer Success Manager or [email protected].
You MUST reach out NO LATER than 30 days prior to your renewal date ( example: if you renewal on 10/14/2025, you need to contact us by 09/14/2025)