When a provider (vendor) is assigned to a Work Order in UpKeep, they receive an email notification with a View Job button that links directly to the Work Order in the UpKeep Provider Portal. From there, providers can review the Work Order details, complete tasks, upload files, and update the status as work progresses.

When a provider is assigned to a Work Order, they receive an email notification with a View Job button that links directly to the Work Order in the Provider Portal.

Providers can also view their assigned Work Orders from their Profile in the Provider Portal.

From the Work Order page, providers can view information such as:

Opening the Work Order allows providers to review details, complete tasks, upload files, and update the Work Order status.

The Work Order page contains important information about the job. Providers can review details such as:

Reviewing these details helps providers understand the scope of the work before completing tasks.

Work Orders may include tasks or checklist items that must be completed.

The checklist progress bar will update as tasks are completed.

Providers can update the Work Order status as work progresses.

Providers can upload files such as photos, reports, or documentation related to the Work Order.

Uploaded files will be visible to both the provider and the customer.

The Activity tab shows a timeline of updates made to the Work Order. This includes actions such as:

Providers can use this section to review the history of the Work Order and track progress.