Available On: Professional, Enterprise
The new Request Portal makes it easier than ever for your team and requesters to submit maintenance needs quickly, accurately, and without confusion. With this update, you can create and manage multiple portals, each tailored to your organization’s unique needs. Requesters can access these portals directly from a link or by scanning a QR code, making the intake process simple and seamless.
The redesigned portal experience provides:
Flexibility to create portals tied to a location, an asset, or for general-purpose workflows
Ease of access with UpKeep-branded QR codes that can be placed anywhere in your facilities
Smarter forms that use custom fields and prefilled data to reduce guesswork and errors
How to Create a Request Portal
Navigate to Settings > Requests > Public Request Portals
Click Create Request Portal
Choose the type of portal:
General Portal: Allow requests for all locations and assets
Location Portal: Limit requests to one location
Asset Portal: Limit requests to one asset
Adjust the Request Options:
Enable Attachments to let requesters upload photos or files
Enable Location if you want users to specify an exact location
(Optional) Add Custom Fields to collect additional details (text, numbers, or multiple-choice options)
Click Create Request Portal to save
Sharing Your Portal
Each portal comes with a unique URL and QR code for easy sharing
To access, go to Settings > Requests > Public Request Portals
Find your portal and use the options menu (⋮) to:
Copy Portal URL to share via email or internal systems
Open Portal to preview the form
Print QR Code to place in your facilities
Anyone can scan the QR code or click the link to submit a request — no app login required
Managing Multiple Portals
You can create and manage as many request portals as needed. This allows you to:
Have dedicated portals for different departments or buildings
Route requests more efficiently by tying them to specific assets or locations
Improve request accuracy and speed with context-aware forms
Benefits for Your Team
By using the new Request Portal, your team will:
Receive higher-quality requests with fewer errors
Save time with faster, more accurate intake
Spend less effort on manual triage, thanks to prefilled and custom fields
With multiple portals, QR codes, and customizable forms, the Request Portal is designed to fit seamlessly into your workflows and help you get the most out of UpKeep