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How to create and Edit Vendors & Customers

How to add Vendors and Customers to your Upkeep account

Updated over a week ago

Available On: Premium, Professional, Enterprise


Managing third-party vendors and customer info is crucial for accurate reporting and invoicing in UpKeep. Easily input and use this data in Work Orders, Purchase Orders, and Preventive Maintenance.

This feature acts as a convenient reference point, saving you from paperwork hassles. Note that Vendors and Customers aren't actual users in UpKeep.

Already have lists? Check out import options below! 📊📝🤝


How to Add a Vendor

Vendors can include external contractors, supplier and service providers. Follow the steps to add in your Vendors. Additionally, manufacturers can also be added as vendors. Once added, manufacturers will appear in the "manufacturer" field when managing assets, ensuring seamless integration with the application’s inventory management system.

  1. Navigate to the "Vendors & Customers" tab

  2. Click the "Create Vendor" button

  3. Fill out your vendor's information

  4. Click "Create Vendor"

Special Case: Manufacturers as Vendors

Manufacturers are added in UpKeep through the vendor system. By doing so, manufacturers can be linked directly to assets in the inventory, enabling better tracking and management. Once included, these manufacturers will populate the "manufacturer" field across relevant sections of the application, ensuring centralized and efficient operational oversight. This enhances operational efficiency and allows for quick retrieval of manufacturer details during asset updates or maintenance, driving improved asset management and tracking processes.

Benefits of Adding Manufacturers as Vendors

Adding manufacturers as vendors in UpKeep offers various advantages. By doing so, you seamlessly integrate them into asset management workflows, simplifying the process of selecting manufacturers for assets. This helps in consolidating vendor data and enhances operational performance when managing inventory or scheduling maintenance.


How to Add a Customer

Customers would be people external to your UpKeep account that your team is providing service for. To add your customers follow the steps.

  1. Navigate to the "Vendors & Customers" tab

  2. Switch from the "Vendor" toggle to the "Customers" toggle at the top

  3. Click the "Create Customer" button

  4. Fill out your customer's information

  5. Click "Add Customer"


How to Edit Vendors and Customers

If you need to make changes, you have the ability to edit your Vendors and Customers information.

  1. Select the desired Vendor/Customer

  2. Select the Edit Button

  3. Make your Desired Changes

  4. Select Save Changes

💡Need to make a Bulk Update? Use the Importing/Exporting Functions Bulk updates can also be utilized to manage manufacturer information effectively, streamlining the integration process for large-scale operations.

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