NOVA is UpKeep’s AI teammate that goes beyond reporting and dashboards. It helps maintenance teams surface insights, recommend next steps, and take action directly inside UpKeep. From prioritizing work orders and generating closeout notes to running scheduled, proactive automations in the background, NOVA helps you work smarter and faster in UpKeep.
What we cover
How NOVA differs from traditional analytics
Where to find NOVA and how to navigate key controls
Modes and performance options
How to set Preferences to align NOVA with your organization’s standards
Practical workflows like prioritizing work, closing work orders, and working with files
Autonomous Actions for proactive, scheduled operations support
Connecting NOVA beyond UpKeep via integrations
Key takeaways
NOVA is built for action, not just visibility. It can execute tasks inside UpKeep, not only summarize data.
Your input quality drives NOVA’s output quality. More context and cleaner records leads to better insights and automation.
Preferences create consistency at scale. Set rules once, and NOVA follows them to reduce messy data entry across teams.
Use the right mode for the job. Ask/Agent and Flash/Core/Max let you balance speed, control, and complexity.
Autonomous Actions shift you from reactive to proactive. NOVA can monitor and act on patterns regularly, without you prompting it.
NOVA can operate where you work. Use integrations and email to engage NOVA without being logged into the web app.
Key Callouts
AI adoption is a mindset shift. The biggest unlock is remembering to hand off repetitive admin work to NOVA instead of doing it manually.
AI improves data quality over time. As NOVA helps generate standardized records, your account becomes easier to analyze and automate.
Always review AI actions early on. Especially when enabling Agent mode or Autonomous Actions be sure to verify results, then refine prompts for consistency.