If you need assistance with billing, updating your credit card, or adding/purchasing additional seats or licenses, your company's UpKeep Administrator is your go-to person. They have access to the billing portal, where they can:
View past invoices and receipts
Update payment methods
Manage your subscription, including checking the current plan, the number of available licenses, and seats
💼 Looking for Invoices or Receipts?
Your UpKeep Administrator can locate and provide copies of past invoices or receipts from the billing portal.
💳 Curious About Your Current Plan or Available Licenses?
Simply ask your UpKeep Administrator to check the billing portal. They can provide you with all the details about your current plan, licenses, and seats, and assist with any changes or questions about your account. They’ve got everything covered for you! 👥
Accessing your Billing Portal
On the Web Application you will see the Subscriptions option in the left hand panel
View your Subscription Information
Once you’re in the subscription portal, you’ll have the ability to add users, view past invoices, and update your address and payment methods. If you need to manage these aspects of your account, simply hop in to the portal from your profile (Admin users) and use the available options to make any necessary changes.
Overview
Add Seats/Upgrade your Plan
View you current plan and Add Seats or upgrade to another plan
View Plans and Seats
View your current plan, seats and pricing information
Payment Method and Billing Contact
View your current Payment information and make any updates
To Update your Credit Card
Log in to your UpKeep account
Navigate to the Manage Subscriptions section on the left-hand panel
Navigate to the Payment Method section
Select Add Payment Method and enter your new credit card
Select Save Payment Method
Make sure to specify your default card (or remove the old card)
To Update your Billing Contact
Log in to your UpKeep account
Navigate to the Manage Subscriptions section on the left-hand panel
Navigate to the Billing Contact Section
Select Edit Billing Contact
Having trouble with your credit card? 🏦 If you're encountering issues such as payment declines or errors, try contacting your bank or card issuer for assistance. They can provide insights into any potential problems with your card and help resolve the issue. If the problem persists, our support team is here to help you further.
Invoices
To Download your Invoice
Log in to your UpKeep account
Navigate to the Manage Subscriptions section on the left-hand panel
Select the Invoices Tab
Select the Download link on the desired invoice
