Available With: UpKeep Edge Subscription
Alerts in UpKeep Edge notify you when sensor readings fall outside of defined thresholds. When an alert condition is met, an Incident is automatically created to track the event until readings return to normal.
This article explains how alerts and incidents work, how to configure them, and how to take action in both the Beta and Legacy experiences.
How Alerts & Incidents Work
An Alert is configured using a threshold (e.g., temperature above 80°F)
When a sensor reading exceeds that threshold, the system detects an out-of-range condition
If the condition persists for the defined duration, an Alert is triggered
Once triggered, an Incident is created and marked as active
The Incident remains active until readings return within range, at which point it is resolved
Understanding Alert Statuses
UpKeep Edge uses three statuses to help you monitor sensor conditions:
Warning
The sensor is approaching a defined thresholdOut of Range
The threshold has been exceeded, but the required duration has not yet been metAlert
The threshold has been exceeded and the duration condition has been met
→ This triggers an Incident and typically requires action
Notifications
When an alert is triggered, notifications can be sent via:
Email
SMS (text message)
Or both
Notification Events
When an Incident is created
While readings remain out of range
When the Incident is resolved
You can assign multiple recipients to receive these notifications.
Create an Alert
Beta Experience (Recommended)
You can create alerts directly from a sensor, simplifying setup and ensuring proper configuration.
Steps
Navigate to Edge > Sensors
Select a Sensor
Click Add Alert
Configure:
Alert name
Threshold value
Duration (how long the condition must persist)
Notification recipients
Click Submit
Legacy Experience
Steps
Navigate to Edge > Alerts
Select the Configure tab
Choose an Alert Type (e.g., Temperature)
Configure:
Alert name
Threshold value
Duration (optional delay before triggering)
Sensors the alert applies to
Notification recipients
Click Submit
Edit an Alert
Navigate to Edge > Alerts
Select the alert you want to update
Click the three-dot menu (⋯) in the top right
Select Edit
Update the alert settings and save your changes
Delete an Alert
Navigate to Edge > Alerts
Select the alert
Click the three-dot menu (⋯)
Select Delete
View & Manage Incidents
View Incidents
Navigate to Edge > Alerts
Select the Incidents tab
Click an incident to view full details
Beta:
Legacy:
Take Action on an Incident
From the Actions column, you can:
Create a Work Order
These actions automatically include:
Sensor details
Associated asset or location
Incident data
You can take action from:
Warnings
Out-of-range conditions
Alerts