Available With: UpKeep Edge Subscription
Alerts in UpKeep Edge notify you when sensor readings fall outside of defined thresholds. When an alert condition is met, an Incident is automatically created to track the event until readings return to normal.
By using Alert Schedules, you can define exactly when these alerts should fire—such as during active operating hours—to prevent false alarms during off-hours, nightly sanitation, or planned downtime.
How Alerts, Incidents, and Schedules Work
An Alert is configured using a threshold (e.g., temperature above 80°F).
When a sensor reading exceeds that threshold, the system detects an out-of-range condition.
If the condition persists for the defined duration, an Alert is triggered.
With an Alert Schedule attached, alerts will only trigger and send notifications during the scheduled hours. Outside of the schedule, readings still show as out-of-range on the sensor card, but will not trigger alerts (no email, SMS, or incident log).
An alert that starts inside the schedule stays active until it actually resolves (readings return to normal range)—it does not auto-close when the schedule window ends.
Key Capabilities of Alert Schedules
Flexible Attachment: Apply a schedule to a single sensor, a group, or all sensors at once directly from the sensor view.
Custom Time Blocks: Build schedules in seconds for daily, weekdays, or fully custom time windows (e.g., Monday–Friday, 9:00 AM–5:00 PM).
Account-Wide Management: View, filter, and sort all schedules by timezone and type from a centralized Settings tab.
No Disruption: Sensors without an attached schedule continue to monitor and alert 24/7, exactly as they do today.
Understanding Alert Statuses
UpKeep Edge uses three statuses to help you monitor sensor conditions:
Warning: The sensor is approaching a defined threshold.
Out of Range: The threshold has been exceeded, but the required duration has not yet been met.
Alert: The threshold has been exceeded and the duration condition has been met. This triggers an Incident and typically requires action.
Notifications
When an alert is triggered, notifications can be sent via:
Email
SMS (text message)
Or both
Notification Events
When an Incident is created
While readings remain out of range
When the Incident is resolved
You can assign multiple recipients to receive these notifications.
Create or Edit an Alert Schedule
Manage your alert schedules globally or attach them directly to your sensors:
Attach a Schedule to Sensors
Navigate to Edge > Sensors.
Select a Sensor, a group, or check all sensors.
Click Attach Schedule from the sensor view.
Choose an existing schedule or click Create Custom Schedule.
Define your time blocks (e.g., daily, weekdays, or fully custom hours) and timezone.
Click Save to apply.
Manage Schedules Account-Wide
Navigate to Settings.
Select the new Alert Schedules tab.
Filter, sort, edit, or delete your schedules from this list.
Create an Alert
Beta Experience (Recommended)
You can create alerts directly from a sensor, simplifying setup and ensuring proper configuration.
Steps
Navigate to Edge > Sensors
Select a Sensor
Click Add Alert
Configure:
Alert name
Threshold value
Duration (how long the condition must persist)
Notification recipients
Click Submit
Legacy Experience
Steps
Navigate to Edge > Alerts
Select the Configure tab
Choose an Alert Type (e.g., Temperature)
Configure:
Alert name
Threshold value
Duration (optional delay before triggering)
Sensors the alert applies to
Notification recipients
Click Submit
Edit an Alert
Navigate to Edge > Alerts
Select the alert you want to update
Click the three-dot menu (⋯) in the top right
Select Edit
Update the alert settings and save your changes
Delete an Alert
Navigate to Edge > Alerts
Select the alert
Click the three-dot menu (⋯)
Select Delete
View & Manage Incidents
View Incidents
Navigate to Edge > Alerts
Select the Incidents tab
Click an incident to view full details
Beta:
Legacy:
Take Action on an Incident
From the Actions column, you can:
Create a Work Order
These actions automatically include:
Sensor details
Associated asset or location
Incident data
You can take action from:
Warnings
Out-of-range conditions
Alerts
Best Practices for Alert Schedules
Align with Operating Hours: Define schedules based on your facility's active working hours. This prevents off-hour out-of-range readings from triggering alerts and paging off-duty technicians.
Accommodate Planned Maintenance: Use custom time blocks to silence alerts during scheduled downtime or nightly sanitization cycles when spikes in temperature or pressure are expected.
Combine with Groupings: Attach schedules to groups of sensors (e.g., all sensors in a specific zone or of a specific type) to manage alerts efficiently without setting them up one-by-one.
Common Use Cases
Nightly Sanitation Cycles: A facility runs a hot sanitation cycle every night that purposefully spikes equipment temperature. By setting an alert schedule to exclude sanitation hours, no false alarms are triggered, though the temperature readings remain visible for review.
Weekend Shutdowns: Production equipment is powered down over the weekend, causing readings to fall out of range. A weekday-only alert schedule ensures team members aren't alerted during planned weekend shutdowns.
Frequently Asked Questions
What happens to readings outside of a schedule?
Outside the scheduled window, sensor readings are still tracked and show as out-of-range on the sensor card, but they will not trigger a full alert (no email, SMS, or incident log is generated).
Do alerts automatically close when the schedule window ends?
No. An alert that starts inside the schedule stays active until it actually resolves (readings return to normal range). The schedule does not auto-close active alerts just because the scheduled window ends, ensuring critical issues are not missed.
What happens if no schedule is attached to a sensor?
If no schedule is attached, the sensor continues to behave exactly as before—alerts will monitor and trigger 24/7 as thresholds are crossed.
How do I manage schedules account-wide?
All schedules can be managed globally from the new Alert Schedules tab under Settings, where you can filter, sort, and edit them by timezone and type.