Overview
UpKeep Fleet now includes a native Driver Experience within the mobile app. Drivers can complete pre-trip and post-trip vehicle inspections (DVIRs) directly in UpKeep. When an inspection item fails, a maintenance request is automatically generated—eliminating manual follow-up and connecting drivers and technicians within a single platform.
Prerequisites
Before getting started, ensure the following:
UpKeep Fleet module is enabled on your account
UpKeep mobile app is installed
Driver users are provisioned in UpKeep and assigned to vehicles
Admin access is available to configure inspection templates (if applicable)
For Admins:
Follow the setup steps outlined in Getting Started with Fleet.
For Drivers: Complete an Inspection
Open the UpKeep mobile app and log in with your driver credentials.
Navigate to your assigned vehicle.
Tap Start Inspection
Complete each inspection item:
Capture photos of any issues
Add notes for additional context
Submit the inspection.
If any items are marked as Fail, a maintenance request is automatically created for the account administrators review
Tips & Best Practices
DVIRs are federally required for commercial vehicles—this feature helps maintain compliance without paper forms or external tools.
Encourage drivers to include photos for failed items. This provides technicians with immediate context and reduces back-and-forth.
Regularly review auto-generated maintenance requests to ensure issues are addressed promptly.
FAQ
Can drivers access work orders or other UpKeep features?
Drivers have a role-specific experience. They can view assigned vehicles and complete inspections, but do not have access to the full technician or admin interface.
What happens when an inspection item fails?
A maintenance request is automatically created and routed to the maintenance queue—no manual communication or tracking required.
Do I need the Fleet module to use this feature?
Yes, the Driver Experience is part of the UpKeep Fleet module.